Year Round Customer Visit and Sales Meetings

Thermo King Galway (Ingersoll Rand)

DMC Partner 2010 – Present

Multiple Programme Plan for 28 – 35 Visits per year (each with 10 – 40 guests)

Project Details:
• Designing & scheduling of full itineraries
• Booking accommodation, entertainment & restaurants
• Negotiating the best rates
• Working with experienced translators, guides and tour managers
• On location tour management
• Single invoicing
• Full brand recognition on itineraries, coach and menus

Thermo King in Galway have worked with BEM Ireland since 2006. BEM Ireland are contracted to manage all of the destination management services for our Customer Visit Programmes based in Dublin & Galway including:
• Personal greeting service for arriving guests
• Accommodation and transportation
• Arrangement of dining, entertainment and gifts
• Touring and cultural experiences
• Translation services
• Full on site tour management
• Single invoicing
BEM have consistently carried out their duties in an efficient and professional manner. They fully understand the importance of helping us fulfil our customer’s needs while in Ireland. Their communication with our administrative offices in Brussels and Ireland is concise and efficient. The feedback from our Dealers and Customers across Europe Africa & Middle East has always been excellent. We are consistently kept up to date with the changing needs of our customer’s as experienced during their visits.
We recently held two product launches and contracted BEM Ireland to help us manage both events. BEM organised our entire off site conferencing and event requirements in addition to the normal destination management services necessary to make the event a positive experience for our travelling customers. Both events were a great success with an overwhelmingly positive response from our guests.
Donal Cox, Marketing Director, Thermo King